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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kassandra S

Kassandra S

November 19, 2024

1  out of  5
rating by Kassandra S
"Ive been with this company for years now and iam leaving it because of price increases.. but whats even more disappointing is the new staff. The only one that helps with my policy is Ann she is wonderful. I was told in little words basically its life that the policy was increasing by a male employee and there was nothing he could do... oh well on to a better affordable company."
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Menahem Edelkopf

November 16, 2024

5  out of  5
rating by Menahem Edelkopf
"Great experience"
We responded:
"Menahem - Thank you for the five star review. It has been a pleasure doing business with you and we look forward to working with you on future projects. Thanks - Rick"
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Luigi Carrera

November 1, 2024

5  out of  5
rating by Luigi Carrera
"I being with state farm for last 2 years and I was haven't miss information about what is my best policy to have ..and today I speak to Bryan ..and he was very helpful and he took he's time to inform me about my best policy ...thank you very much Bryan"
We responded:
"Luigi, thank you for the 5 Star review and we are glad you had a good experience with Brian. We look forward to working with you for years to come."
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Olga Colon

October 31, 2024

5  out of  5
rating by Olga Colon
"I have been with state farm for years now. This office and its employees are really good with customers and explain everything in details when asked. They have patience and always get back to you as soon as they can with answers to any questions you may have. Lately I have been working with Lina and she has been so patient and very direct with her answers with clarity. I believe they also have Spanish speaking workers there as well which is amazing for local families in that area. I 100% recommend this office. BIG THUMBS UP and thank you all for always helping me out when I need it."
We responded:
"Olga, Thank you for the very nice review and we are happy you had a great experience with Lina. We look forward to continuing to work with you."
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Lydimar Soto

October 30, 2024

5  out of  5
rating by Lydimar Soto
"Ann Caroll and Kim have assited me and have always helped me in such a nice manner. I would never change insurances!!"
We responded:
"Lydimar - Thank you for the 5 star review and nice words for Ann and Kim. We appreciate your business and look forward to working with you for years to come."
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Toni Genna

October 15, 2024

5  out of  5
rating by Toni Genna
"Lynette was super helpful and quick to respond to our requests!! It really helped make the process of buying a new car a lot smoother!!"
We responded:
"Toni - Thank you for the 5 Star review. We are happy you had a great experience with Lynette and look forward to working with you for years to come."
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brianne galloza

October 15, 2024

1  out of  5
rating by brianne galloza
"Worst agency ever. Paid an extra 2 months on my totalled car because they kept running me around claiming they'd sent out paperwork that they never had. I've wasted more money and time on the phone with these people than I care to admit - insurance went from $175 to $794 in a year. Geico, libertymutual, and allstate are all BY FAR much better. No price increase every month due to "location" or any other bs. Hope this helps :)"
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Joey Fedele

September 13, 2024

5  out of  5
rating by Joey Fedele
"Ricks branch did a great job switching me over seamlessly. Shoutout to Kevin and the rest of ricks team!"
We responded:
"Joey - thank you for the 5 Star review. We appreciate your business!"
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Jeanette Smith

September 13, 2024

5  out of  5
rating by Jeanette Smith
"Brian LoCicero and Lina Salazar are a stellar team - they helped me get my renter’s insurance quickly and easily while being extremely responsive to all my questions. I would definitely recommend working with them!"
We responded:
"Jeanette - thank you for the 5 Star review. We are happy you had a great experience with Lina and Brian. Thank you for your business and we look forward to working with you for years to come."
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Joe Siconolfi

September 6, 2024

5  out of  5
rating by Joe Siconolfi
"The team at State Farm has been amazing to work with and very quick to respond. Wendy answered all of my questions and was extremely helpful throughout the entire process."
We responded:
"Joe - thank you for the 5 Star review. We appreciate your business!"
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Sweet Ness

September 5, 2024

5  out of  5
rating by Sweet Ness
"Brian did an amazing job with my policy. He was so informative, and explained everything accurately. My experience with Brian was awesome and I recommend him for anyone looking for State Farm insurance. Thanks again Brian LoCicero."
We responded:
"Sweet - thank you for the 5 star review and nice words for Brian. We appreciate your business!"
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Maureen Kaminsky

September 4, 2024

5  out of  5
rating by Maureen Kaminsky
"I had an outstanding experience with the branch, thanks to Rick’s Team. From start to finish, Rick was incredibly professional, knowledgeable, and attentive. They took the time to explain my options clearly and answered all my questions with patience. Their dedication to finding the best coverage for my needs was evident, and his friendly demeanor made the entire process smooth and stress-free. I highly recommend this branch and Rick LoCicero for anyone in need of reliable and personalized insurance services. Shout out to the entire team of Lynette, Alexis, Lina, Brian, Tom, Wendy and Deanna. Do it all—home, auto and life!"
We responded:
"Maureen, Thank you for the 5 star review. We appreciate your business!"
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y hernandez

August 24, 2024

1  out of  5
rating by y hernandez
"They never answer text or emails and if you call you never get a call back but they are quick to increase your insurance policy asap. I've had to call other locations to get help"
We responded:
"We do not have a record of any calls or texts from you but we would like to resolve your issue. Rates are set by our underwriting staff based on losses in the state and inflation. It is out of our office control. Since we are all independently owned I do not know how you were helped by another State Farm agent. We do have a 24 hour customer service number so perhaps that was them helping you? Please call the office tomorrow between 9 and 5 and we can help you."
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Melissa Pisani

August 24, 2024

5  out of  5
rating by Melissa Pisani
"Ive been with Rick and his team at State Farm for over 7 years. I always get prompt attention and quick answers any time I call. I like they are local and I have real people I can talk to. They truly go out of their way to treat you as person, not a number. Good job guys!!!"
We responded:
"Melissa, thanks for the kind words. We appreciate your business and we look forward to continuing our relationship Thanks for your continued support and business with our office."
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Super Luigi

August 13, 2024

5  out of  5
rating by Super Luigi
"Alexis from State Farm was the absolute best help I have received. This particular office already had 2 strikes from me with 2 other associates there saying they would review my account and never called me back. Alexis saved the day for me but I was going to cancel today if I didn't get the help i needed, thanks again Alexis!!!"
We responded:
"Luigi, thanks for giving us the opportunity to make things right with you. Alexis is great and we are glad she was able to help. She is one of the best fully licensed representatives in Connecticut. Thanks for your continued business with our office."
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ghseid

August 13, 2024

5  out of  5
rating by ghseid
"Business is about the experience which includes service and consistency. I have to give a shout out to Tom Montanaro. He made everything smooth and friendly. Thanks Tom!"
We responded:
"Thanks for the 5 Star review. Tom is great and you described him perfectly. He is a true professional that really cares about our customers. Thanks again."
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Elvis Toribio

August 8, 2024

5  out of  5
rating by Elvis Toribio
"Is nice when you have someone who cares about your concerns and needs. Like a good neighbor, Ann Carroll is there to help me whenever I need. Amazing person and remarkable customer service. 👏"
We responded:
"Elvis, thanks for the 5 star review. We appreciate your business and Ann is the best!"
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Shatryce Johnson

August 5, 2024

5  out of  5
rating by Shatryce Johnson
"Wendy has been a great help in understanding life insurance and all the different types of policies there are. She breaks down the information in a way that is easy to understand. Great positive attitude and very patient!"
We responded:
"Shatryce, thanks for the 5 star review. Wendy is a true insurance professional. "
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Jakob Cavanaugh

August 5, 2024

5  out of  5
rating by Jakob Cavanaugh
"So happy to say that my experience insuring my new volvo was made so easy when working with Rick and Brian. After going through numerous other insurance companies this really was a breath of fresh air."
We responded:
"Jakob, thanks for the 5 Star review. Brian is one of the best in the field. We look forward to working with you for a long time."
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Eric Hardy

August 5, 2024

5  out of  5
rating by Eric Hardy
"Called in about home and health insurance and was greeted by Brian who was absolutely amazing. The office was super informative and gave me a great rate on both types of insurance. I will only be using this office in the future and will encourage everyone I know to as well!!"
We responded:
"Eric, thanks for the 5 Star review. Brian is one of the best we have. Glad he was able to help you out and we appreciate your business."
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Tyrell Crenshaw

July 19, 2024

5  out of  5
rating by Tyrell Crenshaw
"I wanted to shoutout Ms Lynette for her hard work and dedication for getting me the best quote. She made the process so seamless. She is highly recommended and if you are looking for someone to help you with the best rates and answer all your questions please ask for her. You won’t regret. Thank you again!"
We responded:
"Tyrell thanks for the kind review and great shout out for Lynette. She is not only one of the best in our office she is one of the best in the industry. Thanks again for your business and we look forward to working with you and your insurance needs."
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Forrest Mendez

July 18, 2024

5  out of  5
rating by Forrest Mendez
"Great to deal with Mrs Ann Carroll Called today took her 10 mins to get my question’s answered and add my new Vechicle ✅ if there we’re 10 ⭐️’s she would get them thank you very much"
We responded:
"Forrest, thanks for the great review and sharing the great experience you had with Ann. We are lucky to have her. She is the best. We look forward to continuing your relationship with the office."
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Maureen Mauro

July 17, 2024

5  out of  5
rating by Maureen Mauro
"Your agency is outstanding in both responding quickly and accurately to our questions and for having a highly professional attitude every time we call. We are thrilled to work with an experienced office. Ann and Brian are fantastic and they do a tremendous job listening, communicating and knowing exactly what they need to do to help us. They also do a great job explaining everything. BRAVO RICK, ANN BRIAN and the AGENCY STAFF!"
We responded:
"Maureen, thanks for the kinds words. It is appreciated. I hope all is well with you. Please say hi to Mike and Al."
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Carmine Lizza

July 16, 2024

5  out of  5
rating by Carmine Lizza
"Rick and Lena were fantastic.. bundled my insurance and saved me $700"
We responded:
"Carmine, thanks for the great review. We appreciate your business. We especially love working with new clients who are referred to us by our current customers."
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Heather Franse

June 21, 2024

5  out of  5
rating by Heather Franse
"Wonderful experience with a great team. TOM M. was easy to work with and super helpful! Highly recommend!"
We responded:
"Heather, thanks for the 5 Star review. Tom is one of the best in our business and he is great at explaining the benefits of our products. We appreciate the review and your business."